Frequently Asked Questions
What can I expect at my first visit?
This will vary, but generally, at your first appointment your practitioner will answer any additional questions you might have and will explain the process. They will verify your information and will use the time to better understand you and what you are seeking from your service.
Why don't you accept insurance?
We understand that it might be frustrating to find out that we don’t accept insurance, and we want to take a moment to explain why that is the case. Many therapists and practitioners, like ours, choose not to accept insurance in order to focus more directly on providing the best care possible without the constraints that insurance companies often impose. When insurance is involved, therapists and practitioners have to follow strict guidelines and codes, which can limit the time spent in your treatment, the types of treatment available, and how frequently sessions can occur. By not accepting insurance, our practice can offer more flexibility in treatment, create a more personalized approach to your care, and avoid the stress of dealing with insurance claims and denials.
Additionally, insurance companies often dictate what is considered "medically necessary," and this can sometimes interfere with the therapeutic process or the freedom to explore deeper issues that may not fit neatly into a particular diagnosis. By not relying on insurance, we can focus solely on your goals and needs, without those external pressures. We do understand that paying out-of-pocket may be an added concern, and we are happy to provide you with detailed receipts for potential reimbursement from your insurance or to help you explore other financial options if needed. Our primary goal is to support you in the best way possible, and this approach allows for a more open, flexible, and effective therapeutic relationship.
What are Out-of-Network benefits and how can I access them?
Out-of-network benefits allow you to choose professionals and specialists who meet your needs and can help you in ways that feel right to you.
We've partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits. Check out the link below to see if you qualify.
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Mentaya is perfect if you:
• Have out-of-network benefits
• Feel overwhelmed by superbills and insurance
• Have submitted superbills but failed to get any reimbursement
• Simply want to skip the hassle of paperwork!
Here's how it works:
1. Sign up for Mentaya: https://mentaya.co/inviteclient/6h6Pk4z0JNP6CqhS4dJ4
2. Our practice will enter your sessions into the platform.
3. Mentaya submits the claim and handles any insurance follow-up.
4. You get reimbursed by insurance!
Mentaya charges a 5% fee per claim, which includes handling any paperwork required,
dealing with denials, and calling insurance companies.
It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.
What is your cancelation policy?
Each practitioner sets their own cancellation policy. Typically, we request 24 hours notice of cancellation or the client is responsible for the total cost of the session. We ask that you speak with your individual practitioner about their cancellation policy and always give as much notice as possible.
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*Your Right to a Good Faith Estimate*
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to offer patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
