Frequently Asked Questions
What can I expect at my first visit?
This will vary, but generally, at your first appointment your practitioner will answer any additional questions you might have and will explain the process. They will verify your information and will use the time to better understand you and what you are seeking from your service.
Do you accept insurance?
Yes — we accept most major insurance plans.
We know navigating mental health and wellness care can feel overwhelming, so we want to make access as seamless and supportive as possible. Using insurance is a great option for many clients, and we’re happy to walk you through what to expect.
That said, we also understand that some people prefer a little extra privacy or flexibility in their care. For clients who want a more discreet, confidential, and customizable experience, we offer self-pay options.
Self-pay allows for:
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Greater privacy (no diagnostic codes or session details shared with insurance)
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More flexibility in how we structure sessions
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Access to services that insurance may not cover (like acupuncture, nutritional therapy, integrative sessions, or extended appointment times)
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The option to request a superbill for out-of-network reimbursement if your plan allows
Whether you choose to use insurance or self-pay, our goal is the same: to support your healing and wellness journey in the way that feels right for you.
What are Out-of-Network benefits and how can I access them?
If you have a PPO or POS plan, your insurance company may reimburse you for a portion of your session fees. This means you can still invest in high-quality, personalized care—and get something back for it.
Here’s how it works:
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You pay us directly at the time of service.
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We provide a superbill (a special receipt with all the info your insurance needs).
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You submit the superbill to your insurance company.
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They reimburse you according to your out-of-network mental health benefits.
What is your cancelation policy?
Each practitioner sets their own cancellation policy. Typically, we request 24 hours notice of cancellation or the client is responsible for the total cost of the session. We ask that you speak with your individual practitioner about their cancellation policy and always give as much notice as possible.
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*Your Right to a Good Faith Estimate*
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to offer patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
